Kirk Kazanjian, Amy Joyner, “Making Dough: The 12 Secret Ingredients of Krispy Kreme’s Sweet Success”
English | 2003-10-17 | ISBN: 0471432091 | 240 pages | PDF | 10.15 mb


Although it began humbly in 1937, Krispy Kreme and its 300 retail outlets in America sell more than two billion doughnuts a year. Seeking the secrets of Krispy Kreme’s enormous success, Kazanjian and Joyner, both business writers, offer a tantalizing taste of the corporate strategies that have established the company’s reputation. Drawing on interviews with company employees, business professors and customers, the authors discover that the recipe for Krispy Kreme’s sweet success contains 12 major ingredients, such as “mix good taste with show business,” “maintain high standards,” “expand and protect your brand” and “give back to the community.” As the authors point out, the company has very shrewdly customized its stores down to the windows that provide an opportunity to watch the process of doughnut making.


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